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Messy talk and clean technology: communication, problem-solving and collaboration using Building Information Modelling
We studied the organizational practices around Building Information Modeling, or BIM, in inter-organizational collaborations among architects, engineers and construction professionals in order to theorize how communication supports technology adoption. Using ethnographic observation and one-on-one interviews with project participants, we observed five teams on three different commercial and institutional building projects that each collaborated over periods […]
Organizational Divisions in BIM-Enabled Commercial Construction
Proponents claim that the adoption of building information modeling BIM will lead to greater efficiencies through increased collaboration. In this paper, we present research that examines the use of BIM technologies for mechanical, electrical, plumbing, and fire life safety systems often referred to as MEP coordination and how the introduction of BIM influences collaboration and communication. Using data […]
A Case Study of the Failure of Digital Communication To Cross Knowledge Boundaries in Virtual Construction
When can digital artefacts serve to bridge knowledge barriers across epistemic communities? There have been many studies of the roles new information and communication technologies play within organizations. In our study, we compare digital and non-digital methods of inter-organizational collaboration. Based on ethnographic fieldwork on three construction projects and interviews with 65 architects, engineers, and […]


